Refund Policy

We're committed to your satisfaction. Our fair and transparent refund policy ensures you can try eKTextAI risk-free.

14-Day Trial Period

Try eKTextAI completely free for 14 days. No credit card required, no commitment.

1 Free Trial Period

eKTextAI offers a 14-day free trial for all new users. During this period, you can:

  • Access all features of your selected plan
  • Test our AI-powered customer support capabilities
  • Integrate with your existing systems
  • Evaluate the platform's effectiveness for your business
  • Cancel anytime without any charges

Note: No credit card is required to start your free trial. You'll only be charged if you choose to continue after the trial period.

2 Refund Eligibility

After your trial period, you may be eligible for a refund under the following conditions:

✓ Eligible for Refund

  • • Service outages exceeding 48 hours
  • • Technical issues preventing platform use
  • • Billing errors or duplicate charges
  • • Cancellation within first 30 days of paid subscription

✗ Not Eligible for Refund

  • • Change of business requirements
  • • Lack of usage after trial period
  • • Dissatisfaction with features already tested during trial
  • • Requests after 30 days of paid subscription

3 How to Request a Refund

To request a refund, please follow these simple steps:

1

Contact Support

Email us at info@ektextai.com or use our contact form

2

Provide Information

Include your account email, subscription details, and reason for refund request

3

Review Process

Our team will review your request within 2-3 business days

4

Refund Processing

Approved refunds are processed within 5-7 business days to your original payment method

4 Subscription Cancellation

You can cancel your subscription at any time:

  • Log into your account dashboard and go to subscription settings
  • Contact our support team for assistance with cancellation
  • Cancelled subscriptions remain active until the end of the current billing period
  • No further charges will be applied after cancellation
  • Your data remains accessible for 30 days after cancellation for export

Important: Cancelling your subscription does not automatically qualify you for a refund. Refunds are subject to the terms outlined above.

5 Prorated Refunds

In certain circumstances, we may offer prorated refunds:

  • Service Disruptions: For extended outages affecting service availability
  • Technical Issues: For platform issues that prevent normal usage
  • Billing Errors: For any incorrect charges or billing mistakes

Prorated refunds are calculated based on the unused portion of your billing period and are processed using the same method as standard refunds.

Need Help?

Our support team is here to help with any questions about our refund policy or to assist with your refund request.

Contact Support

info@ektextai.com

General Support

info@ektextai.com

Response Time: We typically respond to refund requests within 24 hours during business days.

Last updated: September 17, 2025

Contact us if you have any questions about this refund policy.