Your parents hear from you — before they have to ask.

eKTextAI answers from the material your school gives it — your circulars, policies and notices — and tells the user when it cannot answer from that material rather than guessing. Some questions are handed to a person: a member of your school's staff. We provide the service to the school and we do not answer parents' questions ourselves.

When a parent or student uses eKTextAI, the conversation is visible to the school and to the staff the school authorises, so they can follow up. We also see it where we provide support.

Prices are shown without GST. GST at 18% is added and shown separately on the invoice. Pay every month at the list rate, or pay for the twelve months at once and pay 20% lower.

Monthly: you can stop at the end of any month you have paid for, and nothing further is due. Annual: twelve months, paid once, 20% lower than paying monthly, and it cannot be cancelled before the term ends — the fee is not returned except where we fail to provide the service.

Yes. An annual plan renews automatically for a further twelve months at the price published at the time of renewal, unless you tell us in writing before the renewal date that you do not want to renew. We send a reminder 30 days before the renewal date naming the amount, the date we will charge, and the route to stop the renewal, and a second reminder seven days before if we have had no instruction from you. We do not take a renewal charge that those notices did not precede. Stopping a renewal stops the next term; it does not shorten the term you have already paid for and it does not create a refund.

Nothing is deleted on the day you stop, and on a paid term nothing even starts then.

A school that tells us it will not renew keeps its data to the end of the term it has paid for; the 30/40/45/75-day sequence then runs from that end date.

An account that is not used is blocked and later deleted; a plan that stops is held to the end of the term it has paid for, and the same sequence runs from that date. We warn you before each step. If you want a copy of your data, ask us before the deletion date and we will send it to you, and we will hold the data longer if your school asks. Signing in while the account is blocked brings it straight back.

If we fail to provide the service for reasons within our control, we put it right within seven days or give you the lost time back at no charge. If the failure lasts thirty days, you can end the agreement and we refund the unexpired part of what you paid.

No. If you run one, it keeps answers current from it.

No.

Setup takes 30 minutes to a day. Your first campaign also waits for Meta's approval of the template you submit in your own account, which is outside our clock.

Yes. Start free. The Starter plan is free, and it stays free. There is no trial and no paid trial — the free plan is how you start, and it does not expire.

The Starter plan stays available at no charge to a school that stays active on it. We may change what the plan includes, with notice. We will not start charging for it.

It includes two campaigns a month, so run one on your own circular before you pay us anything — Meta bills your own account for the WhatsApp messages you send, first thousand included.

It runs on the same clock as a plan that stops: the day 30 notice, the day 40 reminder, the block at day 45, the day 75 reminder, the final notice seven days before erasure, then erasure at day 105 — 60 days after the block — and confirmation in writing.

A school that tells us it will not renew keeps its data to the end of the term it has paid for; the 30/40/45/75-day sequence then runs from that end date.

A paid plan under an active subscription is not on the inactivity clock at all.

Within the notice window, the school can ask us in writing for a copy of its data. We send it within 7 working days and confirm in writing. If a request is open, we do not delete. The admin console also has a self-serve export, so your school can take a copy itself.