Frequently Asked Questions
Get instant answers to common questions about eKTextAI's AI-powered knowledge management platform, pricing, integration, and support.
General
Basic information about eKTextAI
Support & Account
Get assistance and account help
General Questions
eKTextAI is an advanced AI-powered knowledge management platform that helps businesses transform their documents into intelligent, conversational assistants. Our platform uses cutting-edge natural language processing to analyze and understand your content, providing instant, accurate answers to customer questions while learning from every interaction.
eKTextAI serves businesses across various industries including e-commerce, healthcare, finance, education, professional services, and technology. Any organization that needs to provide instant support, manage knowledge effectively, or improve customer experience can benefit from our AI-powered platform. Whether you're dealing with customer support, internal knowledge sharing, or document management, eKTextAI adapts to your needs.
Our AI models achieve over 95% accuracy in understanding and responding to queries. We continuously train and refine our models using diverse datasets and employ advanced techniques like transformer architectures and context-aware processing. The accuracy improves over time as the system learns from your specific content and user interactions, with confidence scores provided for each response.
Support & Account
We offer multiple support channels:
Email Support: info@ektextai.com (Available to all plans)
Live Chat: Available on our website during business hours
Discord Support: Direct communication with our team for Professional and Growth plan subscribers
Help Center: Comprehensive documentation and tutorials
Community Forum: Connect with other users and share best practices
Dedicated Support: Priority phone and email support for Enterprise customers
Our support team typically responds within 24 hours for standard inquiries and within 4 hours for priority support.
Data security is our top priority. We implement enterprise-grade security measures including:
• End-to-end encryption for data in transit and at rest
• SOC 2 Type II compliance
• GDPR and CCPA compliance
• Regular security audits and penetration testing
• Role-based access controls
• Data anonymization options
• Option to delete your data at any time
We never share your data with third parties and you maintain full ownership of your information.
Discord support is a dedicated communication channel available to Business and Growth plan subscribers. You'll get your own private Discord channel where you can directly communicate with our support team for faster responses to your questions. This provides a more interactive way to get help, share feedback, and stay updated on new features.
Yes, you can cancel your subscription at any time with no cancellation fees or penalties. When you cancel, you'll continue to have access to your account until the end of your current billing period. We'll also provide you with an export of your data and analytics history. If you need assistance with cancellation or have feedback about your experience, our support team is here to help.
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