Your privacy and data security are fundamental to how we build and operate eKTextAI.
Last updated: September 11, 2025
At eKTextAI, we believe privacy is a fundamental right. This policy explains how we collect, use, and protect your information when you use our enterprise knowledge AI platform.
Service Provider: eKTextAI
Operated by: MarvelSoft IT Services
Location: DSO, Dubai, United Arab Emirates
Contact Email: info@ektextai.com
Legal Contact: info@marvelsoft.co.in
🛡️ We do not sell your personal information. We only share data in specific, limited circumstances outlined below.
When you explicitly authorize us to share information with third parties.
To comply with legal obligations, court orders, or governmental requests.
With trusted partners who assist our operations under strict confidentiality agreements.
To protect our rights, prevent fraud, or ensure user safety.
End-to-end encryption for data in transit and at rest using industry-standard protocols.
Multi-factor authentication and role-based access controls protect your account.
Continuous security monitoring and regular audits ensure data protection.
Request a copy of all personal information we hold about you.
Correct or update any inaccurate personal information.
Request deletion of your personal information (subject to legal requirements).
Export your data in a machine-readable format.
Limit how we process your personal information.
Unsubscribe from marketing communications at any time.
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your subscription plus 30 days, unless longer retention is required by law.
Your data may be transferred to and processed in countries other than your own. We ensure adequate protection through appropriate safeguards such as standard contractual clauses and adequacy decisions.
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform. The "Last updated" date at the top of this policy indicates when it was last revised.
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
Company
MarvelSoft IT Services
DSO, Dubai, UAE